Orbi Not Connecting to Internet: 9 Ways to Fix

Heather Robbins
by Heather Robbins

An internet connection is no longer considered a luxurious service; it’s an absolute requirement. With so many of us relying on it for essential services like news, banking, and even working from home, we want a reliable connection 24 hours a day, seven days a week. But, what do you do if your Orbi Wi-Fi connection isn’t working correctly?

Your Orbi may not be working due to a loose or broken cable or a possible service outage. Check your Orbi connectors and cables, and contact your service provider to ensure your service does not have an outage. If this checks out, then other possible issues may include overheating hardware, update for your firmware, or incorrect network settings.

Unfortunately, we are unable to pinpoint a single source for the problem. So, to cover all bases, we’ll have to go over many possibilities. Hopefully, the first or second option will work for you. So, let’s get started!

How Do I Fix My Orbi Wi-Fi?

Wi-Fi problems can be highly stressful, primarily if you rely on that connection. While the fix is pretty easy, we never know the problem that’s causing the connection disruption.

Your Orbi Wi-Fi may not be working for several reasons, such as service outages, router settings, disconnected cables, etc. Therefore, we should go through each problem to see if we can fix your internet before calling customer service!

Check for Service Outages

When anything like this happens, the first thing you should do is double-check that all of your modem’s connections are secure. Always use the ethernet cable to ensure the cables are tethered to your internet-enabled device. This gives the internet the best chance of working and allows you to rule out a few possible sources of the problem.

What you can gather from this is that if the internet is still not working, there is most likely a service outage in your area. The best approach to confirm this is to contact your internet service provider and inquire. All you can do if there is an outage is wait for it to be fixed.

Reset the Router Settings

The network connection/service will appear in some circumstances, indicating that it is available. However, you will be unable to connect any devices to it, making it completely worthless. When this happens, it is often because of the Orbi router’s settings.

We’ll take a quicker and easier way than going in and patiently rooting through the settings. Instead, we will reset the router. You have to disconnect the router’s power supply to accomplish this. Allow it to sit for about a minute after that. The connection should be updated when you plug it back in, enhancing its performance.

Make Sure Cables are Connected

If the reset did not help, the next step is to see if the hardware is in excellent working order. You will need to pay special attention to the cables and their connections. To begin, double-check that every connection is as secure as possible. The connectors should not be loose or have the ability to wiggle.

The cables themselves come next. Cables degrade naturally over time, and they will occasionally fail totally. Make a careful inspection of each cable over its whole length to ensure there are no frayed areas.

In addition, if there are any slight bends in them, straighten them out. Your cables will fray early as a result of this. If you detect anything that doesn’t look quite right, the best course of action is to completely replace the cable.


Power cycling is another useful method for resolving connectivity problems. First, disconnect all of your Orbi’s connections and any network devices.

After that, simply leave everything disconnected for at least 30 seconds before reconnecting everything. There’s a reasonable probability that the problem will be fixed once you re-establish the connections.

Keep in mind that it is vital you wait for the entire 30 seconds. This gives your device time to shut down and start back up completely. If the 30-second wait does not help, you might want to leave everything disconnected for 15 minutes. Sometimes the issue is your devices need some time to cool down and rest.

Update Your Firmware

The next most likely cause of the problem is that your Orbi is using the incorrect firmware version. Even though these updates are usually automatic, it’s possible that you will miss one now and then. The router’s performance will begin to decrease as a result of this. At worst, it will completely stop working as it should.

The firmware’s sole aim is to improve your connection. So, to get around this, you will have to check for firmware updates manually. If you notice that an update is available, download it right away and then check to see if the problem has been repaired.

Sometimes after the update, you will need to reboot your modem and router for the changes to take place. So, make sure you do not skip this step. It’s better to do it anyway; even if your computer doesn’t prompt you to that way, you start completely fresh after the update.

Make Sure Your Router is Not Overheating

Any electrical item can be damaged by overheating. Routers are no exception. As a result, you need to touch the router and check its temperature. This is most likely the source of the problem if it is uncomfortably hot to the touch. In essence, the router’s placement will be to blame for everything.

It won’t be able to regulate its temperature if it can’t get enough air in. For the time being, all you can do is turn it off and wait for it to cool down. Then, ensure that you place it somewhere it can breathe and receive plenty of ventilation.

Check Your Adapters and Switches

We’re going back to the basics for this fix to ensure we haven’t missed anything important that we should have brought up as a precaution. To begin, make sure that the Orbi router’s power switch is turned on.

Next, make sure the access point is also turned on while you are here. Now it’s time for the adapters. All you have to do now is make sure the network adaptor is turned on, which will improve your connectivity.

Renew Your IP Details

If nothing else has worked up until this point, you may need to renew your IP address. This should assist in resolving the connectivity issue. If you’ve never done something like this before, we’ve outlined the steps for you below.

  • Open the run program. To begin, open the “run” program and type “CMD” into the command prompt.
  • Type the command. Then, in the bar, type “ipconfig/release.” When you’re finished, press the enter key.
  • Type the second command. Another prompt will appear as a result of this action. Type “ipconfig/renew” to renew your IP address and press enter.

Your device will now be assigned a new IP address, which should resolve the problem.

Do a Factory Reset

When all else fails, there’s always an option to do a factory reset. This reset will erase everything stored on your router, but it has a good probability of removing any remaining issues. This is how it’s done.

The first step is to ensure that the router’s LED power light is turned on. Then locate the router’s reset button (it changes position from model to model).

Once you’ve located it, you’ll need to press it in and hold it there for around 10 seconds. You’ll need a paperclip or something similar to get to it in certain circumstances. After that, the issue should be resolved.

How Do I Tell if My Orbi is Working?

To check the Internet status of your Orbi router, use the Orbi app on a mobile device that is connected to your Orbi Wi-Fi network. You will have to put in your user name and password and then click the sign-in button. The Internet status of your Orbi system is displayed in the top-right corner.

Why Did My Orbi Stop Working?

There are a wide variety of reasons your Orbi stopped working. Below, we’ve listed some of the more common reasons:

The Network Settings are Not Correct

The first thing to look for is a match between your network settings and the two other devices on your Wi-Fi, which may be a smartphone or a laptop computer.

Make sure both the router and the two devices have the same Wi-Fi name (SSID). Because Wi-Fi names are sensitive, be sure they’re all spelled correctly.

The Connections May Be Interrupted

Another problem could be that your connections have been disrupted due to a power outage or another type of connectivity interruption. When you detect that your Wi-Fi isn’t working, try reconnecting. If this doesn’t work, it’s possible that your router needs to be rebooted.

The Power Adapter May Be Malfunctioning

The third problem is if the power adapter for your ORBI Wi-Fi gadget is defective. It’s possible that your router will malfunction if it’s been plugged into the wall for a long time or if it’s not getting enough power.

Heather Robbins
Heather Robbins

Heather is a passionate writer who loves anything DIY. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. When she's not writing, she's usually hiking or searching for her next DIY project.

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