Alexa “Sorry, Something Went Wrong” Message? (We Have a Fix!)

Alexa Sorry Something Went Wrong

As the proud owner of an Amazon Echo, I can tell you that Alexa became a pretty good part of my nightly routine. The majority of the time, it makes my life easier. Once in a blue moon, though, you’ll hear it say “Sorry, something went wrong.” When this happens, I often want to tear out my hair. Here’s how you can figure out what’s causing it.

Turning all of your Alexa hubs on and off will usually fix the “Something went wrong” error message you have. A poor internet connection can also cause it, so restarting your internet router is the easiest way to fix it. Waiting it out can also help. 

Trying to deal with an Amazon hub that isn’t working can be a nightmare. I totally understand, as I have been there myself. I’m going to try to make it less of one for you with a quick guide.

Why Does My Alexa Keep Saying Something Went Wrong?

Alexa’s “Something Went Wrong” is one of those error messages that can be infuriating just because it can mean so many different things. Let’s take a look at the most common fixes for it.

Restart Your Alexa Hubs

Sometimes, your Alexa hubs end up out of sync with one another. Or your Alexa hubs just stop working because they need to have a quick power cycle. Before you try anything else, try this fix. It fixes the vast majority of issues people have with Alexa.

The term power cycle sounds impressive, but it’s really a term that means turning something on and off again. Here’s how to fix it:

  1. Unplug all of your Amazon hubs. This means turning off your Echos, Echo Dots, and everything else.
  2. Wait 1 minute. If you want, you take this time to grab a cup of coffee. Or a snack.
  3. Plug everything back in. This will be enough to get the power cycle finished.

Note: Once in a while, this can require more than one attempt to make it work. Try this twice after waiting to see if this happens to fix things. You never know!

Reset Your Router

A bad internet connection is all that you need to have your Echo acting up, and trust me, I know it gets bad. If you have been noticing a recent spate of error messages, another reason this could be happening deals with your internet router. Thankfully, you don’t have to be a tech guru to fix this.

You only need to turn it off, wait 15 seconds, then turn it back on again. Give your Amazon Alexa hubs a try. In many cases, this will be more than enough to make your Alexa assistant act normally again.

Check Your Alexa App

Are you trying to run a specific skill on your Alexa? Maybe a Spotify account or something? If so, this error could be popping up as a result of an error getting your skill to work. To fix this, open up your Alexa app and make sure that the following is true:

  • Your skills are downloaded. If they are not downloaded to your Alexa app, they won’t run.
  • You enabled said skills. You need to give them permission to run. If they are not enabled, make sure to give them permission from the app.
  • Any logins that you have associated with this skill are correct and linked. If you cannot get your login correct or linked, Alexa will say “something has happened.”
  • The email address for the skill or device matches your Amazon email. This is pretty simple, but it can make a world of difference.

Wait For A While

Trust me, I know how aggravating it can be to have your Alexa offline. This is one of those things that can throw a wrench in my cooking and writing mojo. Unfortunately, your Amazon Echo (or whatever you’re using) is going to require you to have internet.

Check your laptops and other devices to see if you have a connection. If you don’t, call your ISP and report an outage. Oh, and wait until it gets fixed to freak out.

Check To See If Amazon’s Service Is Down

Believe it or not, Amazon Alexa is a service that can go down, just like Twitter or Reddit. Surprised? Yeah, it happens rarely but it can still happen. If the Alexa service is down in your area, there’s not much you can do until Amazon fixes the outage. You can find out what’s going on at DownDetector.

What Should You Do If None Of This Worked?

So, if you have a major problem and your Amazon Alexa hub won’t do anything but tell you that something went wrong, you should look into calling customer service. You can call their customer service line at 1-877-375-9365. 

From there, the customer service reps will run you through a full-scale troubleshoot. This will usually fix the issue regardless of what’s causing it. However, there are going to be moments where your Amazon home device just won’t work. When this happens, there’s something you may need to do…

What Happens If Customer Service Couldn’t Help?

Customer service is great with Amazon, and I’ll be honest, this is one of those things where I actually have faith they’ll fix 99 percent of problems. However, it’s always possible that your tech might have just started to die out. It can happen to any device, even brand new ones. So, here’s what I’d suggest you do:

  1. Do a factory reset of your problematic Alexa hub. I don’t like having to do this, because you may actually need to clear your association from that device from your Alexa app. Even so, it sometimes (though rarely) can be the true cause of your issues.
  2. If the reset didn’t work, then you may need to get rid of your Alexa and replace it. This can often happen with older hubs, like first generation Echo Dots or similar. It’s totally normal to have something like this happen, since your Alexa does have some wear and tear.
  3. Or, you may be able to ask for a device replacement if your hub is still under warranty. This is the most ideal outcome if all else has failed. No harm, no foul, you get a new Alexa hub without having to pay a dime.

Should You Replace Your Amazon Alexa Hub If You Were Able To Fix It?

It all depends. The usual answer is going to be “no,” but it’s often a warning sign of things to come. This can be a sign that your hub has seen a bit too much action, especially if you kept it around for a while. If you notice that your Alexa hub has been acting up increasingly regularly, it may be time to consider getting a new hub.

How Long Should Your Amazon Echo Last?

Say what you will about Jeff Bezos, but he makes some really quality products. Technically, there is no “set in stone” life expectancy for the Amazon line of products. In theory, you can use them forever. However, in practice, most people tend to replace or upgrade their hubs once every three to five years.

The truth is that you should expect your Echo to last a bare minimum of two years. With that said, most people will be able to use them for a while longer, provided they don’t have pets that chew their assistants up.

Related Questions

How much does it cost to use an Amazon Alexa hub each month?

Amazon does not charge any fee for using your Amazon Alexa assistant month to month. Actually, using it is totally free aside from buying the device itself. The money that you might end up spending, though, may come from a new Amazon Music subscription. This is the monthly fee you need in order to stream unlimited music from your Alexa hub.

(Just going to say, Amazon music is so worth it. You’ll thank yourself for it.)

Why does my Amazon Echo keep stopping in the middle of a song?

More often than not, sudden stops in your music streaming service suggests that you have connection issues. Is your net a bit slow? Problems with slow internet can stop your music mid-stream. Improving your internet speeds can help. Another issue that you may have is that you have too many Alexa hubs in use in your home and that it’s a bit congested.

Is it possible to use an Amazon Alexa without Prime membership?

While the vast majority of people who own an Amazon Alexa eventually choose to buy an Amazon Prime membership, the truth is that you don’t actually need to have one to enjoy Alexa. It’s not a requirement. However, having Prime will make it easier to get all the cool stuff you love with it.

Prime makes ordering stuff with Alexa easier, and can also help cut down on your bills in the long run. In some cases, Prime can also make it possible to get some skills to work.

Ossiana Tepfenhart

Ossiana Tepfenhart is an expert writer, focusing on interior design and general home tips. Writing is her life, and it's what she does best. Her interests include art and real estate investments.

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