Why Does Xfinity Stream Keep Freezing? (Possible Causes & Fixes)

So, you aren’t home but need to watch the season finale of Yellowstone- no big deal when you have the Xfinity Stream app. However, it suddenly keeps freezing on your phone, and you can’t help but wonder why this is happening to you (and of all times, right now!).

If your Xfinity Stream app keeps freezing, it’s commonly the result of poor internet connection. Ways to combat this include switching devices, closing other apps, securing your TV cables, and updating the Stream app. Ensure you’re using a supported streaming device by consulting the list below.

Follow along to get to the bottom of why your Xfinity Stream app is freezing. We have some recommendations to restore the app!

Xfinity Stream is an app that lets you broadcast cable TV on your computer or mobile device. It allows you to watch TV shows, movies, and other content in real-time, as well as countless OnDemand options.

To access this service, you must have an Xfinity Internet subscription and be actively connected to WiFi or a 3G/4G network. Xfinity Stream allows a maximum of 2 devices on each account to stream simultaneously.

Downloading this app is simple! Just go to the application store of your chosen phone or tablet (iTunes for Apple devices and Google Play for Androids). Then, sign in to your account using your Xfinity username and password.

Your Xfinity Stream is most likely freezing as a result of poor internet connection. Nothing is worse than watching a show and having it continue to pause/ load on you. It’s totally frustrating, especially when it happens for no reason.

Whether your internet connection is spotty or can’t establish a signal at all, it’s going to seriously impact the quality of your streaming experience. That being said, we have some thoughts.

Maybe your phone just doesn’t like you today- but in all seriousness, switching devices can fix your freezing problem.

If your electronic device isn’t cooperating, the issue might lie with the streaming service itself. Certain devices, like Huawei branded phones, are not accepted by Xfinity to stream their data. Furthermore, not all device models meet the minimum hardware requirements for the Xfinity Stream app.

The devices Xfinity Stream does run on are compatible:

An outdated Xfinity Stream app can result in freezing and glitches of all kinds. To prevent this from happening, you should always have the most up-to-date version of every app.

You can find out if your app needs an update by visiting the App Store or Google Play. In addition to any new features or security patches, an update can fix a myriad of issues and make your viewing experience much more enjoyable.

So, how do you update your Xfinity Stream app? We’ll use the iPhone as an example since they’re the most widely used.

Last but not least, your Xfinity Stream might be freezing due to excessive dirt or grime on the screen or buttons of your device.

We recommend cleaning all of your screens with a microfiber cloth every so often to eliminate residual dust particles. You should also be wiping down any remotes or buttons regularly and after spills.

Not only does this practice help to eliminate germs from your home, but it also preserves each electronic device. If your ‘Pause’ button is caked with dirt, it may be the culprit causing a frozen Xfinity Stream.

Related Questions

Is Xfinity Stream free?

Technically, Xfinity Stream is free- there’s no additional charge for using its Services. However, to watch via Stream, you must have a valid Xfinity Internet subscription.

Does Xfinity Stream have all of the Harry Potter movies?

All 8 Harry Potter movies are now located on Peacock and Peacock Premium, which are available to all Xfinity Flex, Xfinity X1, and Xfinity Video customers.This is provided that you have a subscription to their:

Xfinity Stream is a digital streaming service that provides various channels and content- with no additional cost to you (well, as long as you have an Xfinity Internet plan).

However, as many of us know, the internet can be notoriously finicky at times and cause your Stream app to freeze or lag. To fix this problem, we recommend checking your WiFi connection before trying anything else!

If there are too many open apps on your device (especially if it’s an older one), try closing them all out. It can also help to move the power cable of your TV elsewhere, in case there’s an issue with the outlet.

Lastly, maintain your remotes and device screens by wiping them down every so often!