Xfinity Home Security vs. ADT: Which One Is Better?

Xfinity Home Security vs. ADT

Your home is your castle, but not everyone is going to see it that way. If you live in a high-crime area, getting a home security system is a must. It’s one of the quickest ways to make sure that you can stay safe and also keep your family safe. That’s why major companies like Xfinity and ADT rolled out with their own security devices. But, which is better and why is it so?

According to consumer advocate groups, longtime security veteran ADT is the better option. ADT offers more variety in their packages, better technology, faster customer service time, and better bang for your overall buck. While Xfinity worked diligently to make a budget device, the overall results spoke for themselves.

Learning about which security device will work best for you is vital to being able to save money, feel safe at home, and also deal with the day-to-day minutiae that comes with having a security system. This guide will give you a general run-through of each company and what they can offer for you.

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What Do Xfinity And ADT Have In Common?

Before we go into the differences between each company, it’s best to get a better idea of what each company has to offer people in terms of similarities. Both companies have a lot in common when it comes to their overall setup and services. The most common points brought up include the following:

  • Both have to be installed professionally. You can’t install these on your own.
  • Both have wireless sensors, a control panel, and event-triggered alarms. These make the basic setup of any professional-grade home security alarm system. You also get remote arm/disarm options and remote viewing through the monitoring system.
  • Both systems can be reallocated. Moving doesn’t mean you can’t take your security system with you.
  • Both also offer 24/7 professional monitoring using cellular and broadband routes. It’s also worth noting that both services offer a police dispatch service.
  • Both companies also have their own apps on both the iOS and Android markets. So, you can get updates about your home when you need them via text or through notifications. Both also have integrations that work with smart home devices and smart locks, making them fairly equal when it comes to tech-savviness.

Xfinity vs. ADT: The Companies

The biggest difference here is that the companies are highly different when it comes to their main purpose.

ADT started off as a home security company and stayed there. There’s over 120 years of experience in home security there, and they’re primarily focused on security. This led them to making a ton of investments in security technology and having an answer to every major problem one could possibly face.

Xfinity is different. It started off as a wi-fi and cable company, then slowly expanded into home security. This meant that their products were mostly meant to be a one-stop-shop for just about everything internet-related. The main focus is not security, but rather, internet. The home security is just an add-on that you can enjoy.

According to consumer advocate groups, longtime security veteran ADT is the better option. ADT offers more variety in their packages, better technology, faster customer service time, and better bang for your overall buck. While Xfinity worked diligently to make a budget device, the overall results spoke for themselves.

Xfinity vs. ADT: The Tech

While the basic technical aspects are fairly similar, the two companies have a vast amount of difference when it comes to technology. The biggest issue? Xfinity only has one tech package while ADT has four. To make matters worse, the technological specs tend the skew towards ADT across the board. To illustrate this concept, we’re going to show a chart that explains the bulk of the technology’s alerts, features, pricing, and more.

Alerts + Sensors

If you take a look at the chart below, it becomes clear that ADT makes an effort to secure the home against every single potential threat, including rare issues like a glass break-in or a flood. With Xfinity, the features and amenities are far more basic. If you’re looking for basic break-in protection or fire protection, Xfinity will suffice.

For more intensive protection, including things like a panic button or a medical alert, you have to go with ADT. They’re the company that has that tech available to you. Most people would go for ADT simply because of the tech issue alone.

Sensor/Feature Type ADT Xfinity Home Security
Intrusion Protection
  • Door & Window Sensors
  • Motion Sensors
  • Recessed Door Sensors
    Glass Break Sensors
  • Crash & Smash Sensors
  • Garage Door Sensors
  • Door & Window
  • Sensors
  • Motion Sensors
  • Recessed Door Sensors
Environmental
  • Carbon Monoxide
  • Temperature Fluctuations
  • Smoke
  • Flood
  • Carbon Monoxide
  • Temperature Fluctuations
  • Smoke
Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Doorbell Cameras
  • Indoor Cameras
  • Outdoor Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance
Special Features
  • Panic Button
  • Medical Alert
None

Customer Service

Another major sticking point worth discussing is the customer service. Now, it’s worth pointing out that both Xfinity and ADT are considered to be fairly excellent when it comes to their response time and service. Both companies have highly trained staff members who are there to help you out in the event of an emergency. It’s what they do.

However, it’s still worth pointing out that one company has a lot more complaints about customer service than the other. If you take a look at the BBB, ADT has an A+ rating while Xfinity is a solid B. Xfinity has gotten over 1,000 complaints dealing with customer service-related issues. Most commonly, the problems deal with billing and cancellation.

Monitoring Quality

The key perk to having a home security system like ADT’s or Xfinity’s is that you get ’round the clock monitoring. Like with most other aspects, it’s the quality that really causes people to rethink Xfinity in favor of ADT. While they both have staff members trained for high-stress situations, the truth is that you get a way better bang with ADT. Here’s why:

  • ADT has more monitoring centers than Xfinity. Having multiple centers tends to mean that your company will have specialized departments based on the type of alert that was gotten. Currently, Xfinity offers no information on its centers and only will alert police to your activity. ADT, on the other hand, has six centers, offers police, fire, and ambulance connections.
  • Only ADT offers a two-way intercom talk. Do you want to chat with the person who’s trying to help you during your crisis? Only ADT will work for you, since they are the only company with the two-way dashboard intercom.
  • With that said, they both have prompt response times. I don’t want to sit there and say Xfinity is total crap. It’s not. It’s just that the monitoring is far more basic than ADT’s. In terms of reliability, both are fairly equal.

Which Costs More: ADT Or Xfinity Home Security?

Ah, now we’re getting to the biggest issue that you’re going to have to deal with: price. After all, ADT could have all the bells and whistles, but it won’t mean anything to you if it’s unaffordable. It’s good to compare what you get for the price you’re paying. This is where a chart can come in handy, so that’s exactly what we’re going to provide.

Financial Feature ADT Xfinity Home Security
Minimum Monthly Fee $27.99 $29.99
Packages Available 4 1
Minimum Contract Length 36 Months 24 Months
Termination Fee 70% to 75% of the balance owed prior to the end of the 36-month minimum limit, along with taxes $1100 minus $100 for every three months for preferred services
Startup Costs $0 $99
Warranty 90-Day Limited Lifetime

Now, I want you to take a good look at the pricing and tell me if something strikes you as strange here. ADT is cheaper than Xfinity by a couple of dollars a month, yet it also has a lower termination fee and no startup costs. For me, this struck me as strange since it’s the company that generally doesn’t provide as much monitoring and has a ton of issues.

So, to a point, it feels like something is up here. I could speculate. Is Xfinity’s price point higher so they can try to reinvest the extra money into better services? Is it because it’s a lifetime warranty rather than the 90-day limited warranty, and there will be a need to recover parts? No matter how I looked at it, Xfinity’s pricing just didn’t make sense.

To a point, I wondered if I got the wrong information, particularly when it came to Xfinity’s cancellation policy. But, I took a look around and it was legit. You might have to pay several hundred dollars just to cancel your Xfinity home security plan, even if you are moving to a place that doesn’t support it. Friggin’ yikes!

Marketing

If there’s one thing that seriously sets the two companies apart, it’s the way that Xfinity markets its security systems. While ADT is very straightforward about fees and installation, Xfinity is anything but. To make matters worse, this company also has some serious marketing problems that caused it to become a huge thorn in most people’s side. The biggest complaints include:

  • They make having Xfinity broadband a mandatory part of the contract. If you drop Xfinity as your provider, your contract will be automatically terminated even if you want to keep the security. This can become a serious problem for people who were trying to avoid the termination fee but can’t handle broadband payments.
  • The company markets it towards people who don’t know the price of home security. This system is notorious for being overpriced when compared to others, and to a point, it’s safe to say that Xfinity actively encourages people to overpay.
  • Their contracts are notoriously rigid. People who want flexibility would be better served by going to ADT anyway, since they have different tech packages as well as different payscales.
  • Multiple complaints have surfaced about salespeople who aren’t forthright about the terms of the agreement. Though these stories are mostly anecdotal, it seems like it’s common enough to make people raise an eyebrow. A common phrase among complaints is “I feel duped!”
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Our Final Take

When you look at what both companies are offering, the winner is crystal clear. ADT has an amazing array of features that earned it a reputation for being world-class protection, even when it comes to more complex matters like floods or medical alerts. It’s a name that’s been trusted for well over a century by people who want to keep their homes safe.

Even if you’re a shopper whose primary focus is on price, ADT beats Xfinity by a long shot. Due to Xfinity’s shady marketing techniques and ultra-high cancellation fees, we cannot honestly suggest them as a service provider for home security. With a little hope, they’ll shape up their act. Until then, it’s better to side with ADT.

Related Questions

Does Xfinity Home Security offer any discounts?

Along with regular monthly sales and discounts that the firm offers, Xfinity has had a longstanding tradition of offering $10 off per month for people who sign up for autopay and monthly paperless billing. People who bundle Xfinity TV, broadband, and home security services together will also see a high discount rate.

What happens if I don’t return my Xfinity Home Security Equipment?

If your contract states that you need to return the equipment and you don’t, Xfinity will send the case to a collections agency. The agency will then make an attempt to collect the value of the equipment you have yet to return. If you still don’t return it, you may have the loss reported to a credit agency or even get a judgment against you in court.

Can ADT ruin your credit?

Before you can signup with ADT, they will run your credit score to see if you are capable of paying the bills adequately. This can cause a small ding in your credit score, but it won’t ruin it. If your credit is low, ADT may charge you more upfront for certain services or refer you to specialized plans.

It’s only if you don’t pay your bills and your bill goes into collections that ADT could pose a threat. That issue is something that is totally under your control, which means that your score is up to you. ADT won’t intentionally harm your score.

Ossiana Tepfenhart

Ossiana Tepfenhart is an expert writer, focusing on interior design and general home tips. Writing is her life, and it's what she does best. Her interests include art and real estate investments.

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