DirecTV Genie Keeps Freezing? (Possible Causes & Fixes)

DirecTV Genie Keeps Freezing

The best way to catch up on your favorite shows is by recording them when they air and saving them for a later date. However, you need your recording device to be working properly for this to happen.

A frozen DVR is a useless DVR. What can you do if your DirecTV Genie keeps freezing?

If your DirecTV keeps freezing, it’s probably due to some sort of signal interference. Other factors include bad weather, a disconnected coax cable, a faulty outlet, or a malfunctioning Genie box. The quickest solution is to perform a reset on the device and call a technician if the problem persists. 

In this article, we’ll be discussing how to fix the DirecTV Genie freezing problem. If you have been experiencing this issue recently, there are a few solutions and tips to prevent it from happening again!

Don't want to do it yourself?
Get free, zero-commitment quotes from pro contractors near you.

FIND LOCAL CONTRACTORS


What Is DirecTV Genie?

DVR stands for “Digital Video Recorder.” A DirecTV Genie is just that- a high-definition (HD) digital video recorder that enables you to use its features in every room of the house.

It allows you to record and play anything within 72 hours of it airing, in addition to DVR scheduling and voice search.

This differentiating feature means you no longer need separate DVR boxes for each room to record all of your favorite shows!

Why Does DirecTV Genie Keep Freezing?

If your DirecTV Genie keeps freezing, you’re probably wondering why. We’ve got the answer to your problem!

This issue is generally caused by signal interruption, although the catalyst varies. The first step is diagnosing what’s causing the freeze in order to find a solution.

5 reasons why your DirecTV Genie keeps freezing are:

  1. Bad weather
  2. DVR signal interference
  3. Coax cable is disconnected from the main receiver
  4. Outlet is faulty
  5. DirecTV Genie box is malfunctioning

We’ll get a little more specific as to why each of these poses a threat to your Genie below.

Reason #1: Bad Weather

Bad weather is often brief, and there’s little you can do to stop it. That’s unless you’re Mother Earth herself, of course.

However, if your Genie is only freezing up every once and a while, especially during poor weather conditions (like when there’s a snowstorm), it might be worth investing in a heavy-duty surge protector.

Should your area experience bad weather often, your DirecTV can get interrupted when it tries to communicate with the satellite. Usually, this issue will resolve itself within an hour or two after the weather subsides.

If you attempted to record anything in this weather, I’ve got some bad news for you. When your satellite dish isn’t receiving signals, any DVR configurations will be shut off.

The Solution to Your Problem

After the rain passes, restart your Genie box and contact a professional. Customer service may be able to do a hard reset on their end to get your DirecTV Genie back up and running as quickly as possible.

The good news is- any shows or movies recorded before the service outage will still be saved on your DVR.

Reason #2: DVR signal

Anytime your DVR signal is inhibited, like during the bad weather situations described above, your DirecTV Genie will freeze up.

The further your receiver is from a satellite, the more likely this will happen. A DVR box needs a strong, uninterrupted signal in order to operate properly. Your Genie will let you know when that’s not happening.

The Solution to Your Problem

To combat this:

  1. Adjust the position of your DirecTV Genie box.
  2. Make sure it’s in an open area, away from walls and appliances that could cause interference.
  3. Ensure it’s not sitting underneath something or inside of a console cabinet.

More often than not, when you adjust the position of your DirecTV Genie, it will unfreeze the system! This will also help with preventing overheating.

If this doesn’t work, keep reading.

Reason #3: Coax Cable Is Disconnected From the Main Receiver

The coax cable is what allows your DirecTV Genie to communicate with the satellite. If it’s not properly secured to the main receiver, you’re in trouble.

If this connection fails, you may experience a frozen DVR system. Sometimes reconnecting the cable can fix this issue.

The Solution to Your Problem

In order to solve this problem, check the connection between your DirecTV Genie and the main receiver. If it looks loose, you might just need to tighten it up on both ends.

If that doesn’t work, feel free to contact DirecTV customer service for further instructions.

Reason #4: Outlet Is Faulty

Occasionally, your DirecTV Genie will freeze because your outlet has experienced a power surge.

This can result from just about anything. Sometimes there are too many electronics plugged into the same outlet or even the same area of the house. Usually, you can just press the ‘Reset’ button on that particular outlet to solve the problem.

Otherwise, there are other steps you can take to remedy the situation.

The Solution to Your Problem

For the time being, find a working outlet and plug your Genie in there. As a quick fix, this should solve your issue.

You may have to reset the circuit breaker or move some of your other appliances around to prevent further power tripping.

To fix the problem for good, contact an electrician.

Reason #5: DirecTV Genie Box Is Malfunctioning

If none of the previous solutions have worked, there’s a chance that your DirecTV Genie box is a lemon. If that’s the case, it might be freezing or malfunctioning for something like an internal failure that cannot be fixed.

The good news is, DirecTV offers several warranties. Even if your receiver isn’t under warranty, you may be able to get a replacement sent your way.

If it is- you can submit a request online or do so over the phone with customer service.

The Solution to Your Problem

Hindsight is 20/20. If your DVR box is faulty, you’re going to have to replace it (potentially at your own cost); however, there is a way to protect your pockets in the future.

There are a few different warranty plans DirecTV offers that we recommend purchasing in addition to your Genie.

They are:

DirecTV Protection Plan: $8.99/month

  • Covers the troubleshooting, repair, or replacement costs of everything in your DIRECTV system
  • Eligibility for the latest receiver upgrade every 2 years
  • 24/7 phone support
  • Repair costs for wiring, jacks, and cable outlets used inside your home

DirecTV Protection Plan Premier: $20.99/month

  • Covers the troubleshooting, repair, or replacement costs of everything in your DIRECTV system
  • Troubleshooting, repair, or replacement for your TVs, laptops, tablets, and other eligible devices (those you currently have and acquire later)
  • Eligibility for the latest receiver upgrade every 2 years
  • 24/7 phone support
  • Repair costs for wiring, jacks, and cable outlets used inside your home

DirecTV Protection Plan Premier + Accidental Damage from Handling: $25.98/month

  • Covers the troubleshooting, repair, or replacement costs of everything in your DIRECTV system
  • Troubleshooting, repair, or replacement for your TVs, laptops, tablets, and other eligible devices (those you currently have and acquire later)
  • Eligibility for the latest receiver upgrade every 2 years
  • 24/7 phone support
  • Repair costs for wiring, jacks, and cable outlets used inside your home
  • Coverage for laptops and tablets against accidental damage from drops, spills, and more
  • Coverage for screen repair

When in doubt, play it safe and make sure your expensive electronics are protected!

Related Questions

How do you connect DirecTV Genie HD DVR to the Internet?

You don’t need Internet service for a Genie DVR- it will still play your recordings.

However, you do need the Internet to access the following functions on your DirecTV device:

  • Music Streaming
  • Some OnDemand features
  • Special event channels
  • Live streaming

Why isn’t my DirecTV Genie remote working?

This is, embarrassingly enough, usually a dead battery problem!

Replace the 2 AA batteries that support your remote, and make sure it’s pointed at the DirecTV Genie box (with no objects in the way) when you’re attempting to use it.

Where is the DirecTV Genie IR sensor located?

The DirecTV Genie IR sensor is located between the guide button and the DirecTV logo. This needs to be pointed directly at your Genie’s IR receiver for your remote to be able to control the device.

If that IR sensor ever breaks, the whole system needs to be repaired or replaced.

Don't want to do it yourself?
Get free, zero-commitment quotes from pro contractors near you.

FIND LOCAL CONTRACTORS


Final Discussion

DirecTV Genie is a digital video recorder that only requires one box per home. It’s incredibly multifaceted and relatively error-free, minus the occasional freezing.

It most likely freezes as a result of signal interference. There are many reasons why this can happen; you may need an electrician to inspect your wiring and cable outlets around your home. Should your box be faulty, you can also request a replacement from customer service online or over the phone.

We recommend purchasing the Protection Plan Premier + Accidental Damage in addition to your regular package so that all of your electronics will be covered against accidents like spills and drops.

Check out the troubleshooting tips above to help stop your DirecTV Genie from freezing!

Emily Carr

Emily is a copywriter with over five years of experience in crafting content for the home renovation and remodeling industry. She loves house projects, whether it be painting a room or tweaking small design elements to transform a space. Her favorite aesthetic is french modern because of its clean lines and airy feeling! When not writing, Emily loves to travel and check out architectural details all over the world.

Recently Published