ARRIS Modem Keeps Resetting? (Possible Causes & Fixes)
Arris is a company that manufactures and sells modems, among other telecommunications equipment and software. While it is a renowned business, the biggest user complaints lie within the Arris modems continuing to reset (and without warning). Why is this happening, and how can you fix it?
An unprompted ISP’ Factory Reset,’ old hardware, or worn cables will cause your Arris modem to keep resetting. Other instigators include insufficient WiFi signals and outdated modem firmware. If you need to replace your Arris modem, consult the 2-Year warranty or purchase a new device for $99.
To help yourself or anyone else who might be experiencing this problem, we’ve outlined some simple tips to prevent your Arris modem from resetting!
Why Does My ARRIS Modem Keep Resetting?
Modems are devices that help foster a connection between your electronics and your home’s WiFi. Without this device, you wouldn’t be able to check your email or connect with friends on social media using a wireless network.
Unfortunately, the average life of a modem is only about 3 years before it starts having issues. The most common issue- especially with Arris modems- is that they keep resetting.
Here are 5 reasons why your ARRIS modem may be doing this:
- Internet Service Provider (ISP) is signaling a ‘Factory Reset.’
- Modem firmware needs to be updated.
- WiFi signal is insufficient.
- Hardware is outdated.
- Cables are worn.
Fear not- each problem has an explanation and a solution! We’ll go through each component in depth below.
Reason #1: ISP Is Signalling a ‘Factory Reset’
Arris modems are compatible with Comcast Xfinity, Spectrum (Charter, Time Warner, Bright House Networks), Cox, Mediacom, Suddenlink, and most other US Cable Internet Providers.
If any of these ISPs send a ‘Factory Reset’ to your modem, it may reset on its own. However, if it continues doing so- there may be a larger problem with your provider.
How to Fix This
Check with your internet service provider to see if there are any planned factory resets in your area or if they have been conducting them without your knowledge.
If not, you should consider asking your ISP to see if there is a known issue with their service currently. If they cannot walk you through troubleshooting over the phone, they can send out a qualified technician to handle the job.
Reason #2: Modem Firmware Needs to Be Updated
Like the latest season of couture, you want to make sure your firmware is as new and fresh as possible. It protects you from any outside threats, viruses, or hackers.
Whenever your Arris modem’s firmware is “out of style,” you run the risk of contracting bugs or having to face other technical issues. This might explain why your modem keeps resetting.
It’s important to note that the firmware downloaded to your Arris modem is controlled by your ISP. They will push the latest version and are the ones to call when you have an issue.
How to Fix This
You should immediately call your ISP to ask if there is a firmware update available and if they can confirm whether or not your device has received the latest version yet. Outdated software is a known cause for Arris modems resetting.
Here’s how your modem’s firmware works:
Internet service providers have complete control of what cable modem/gateway hardware and firmware version they will allow on their network. They do this to protect everyone who is connected ahead of you (or upstream).
The DOCSIS Specifications that govern this method of firmware upgrades, as well as firmware upgrades’ security, are maintained by the Providers.
All ISPs carefully test both the electrical devices and firmware before allowing them onto their networks. They also go through each manufacturer’s modems, wireless gateways, and associate firmware updates.
This is not a unique ARRIS feature, but it’s essential for any cable device manufacturer. After an ISP has tested and certified a new version of firmware for a cable device, they will automatically upload it onto that particular device (in this case, a modem).
Reason #3: WiFi Signal Is Insufficient
It’s important to make sure you have a strong enough WiFi signal before diagnosing any other hardware problem. In fact, insufficient WiFi is the root of most of our electronic connectivity issues.
To test this, you’ll need to get your modem on the ground floor, away from metal objects or other electronics that might interfere with its signal. You can also place it on top of a non-conducting surface like wood or plastic.
Make sure you notice the WiFi indicator is lit on your modem. Additionally, see if you are able to connect another device (like your cell phone) to your home’s wireless network.
How to Fix This
The best way to address this is by purposefully resetting your Arris modem. To do so, you can either reset your modem using a button on the device or via your Arris app.
To reset your Arris modem using the ‘Reset’ button, follow these steps:
- Find the ‘Reset’ button on your modem (typically found on the back of the device).
- When you locate the button, press and hold it for 15 seconds or more.
This process takes about 3 minutes to complete.
To reset your Arris modem using the Arris app or website account, follow these steps:
- Open the Arris app on your smartphone or tablet OR visit Surfboard.com on a computer.
- Login to your account using specific credentials.
- Go to ‘Settings’ (you may have to find ‘Manage Devices’ first if you’re using a computer).
- Look for a section called ‘Security’ or ‘Utilities’ (this can vary depending on your router model).
- Select ‘Factory Reset’ to restore the device to default settings.
This process should take 5 minutes to complete
If you can show a connection, but it’s weak, you might want to consider installing an amplifier or WiFi extender. It enhances your wireless signal and ensures there are no issues- thus preventing the resetting of an Arris modem.
You should also look into replacing your router if you’re still experiencing problems with your wireless internet connection after upgrading your modem.
Reason #4: Hardware Is Outdated
Old equipment is a recipe for disaster- you never know what signs of aging an older Arris modem could begin to display. Continued resetting falls into this category.
If your modem is under 2 years old and is acting up, you should consult your warranty to see if you might be covered. Arris offers a 2-Year limited warranty from the date of purchase. However, if you received the modem as a rental via your ISP, they may have a different policy.
How to Fix This
In cases where your Arris modem is still under warranty, you can proceed to contact their support team for a fix. If the device itself needs to be repaired, they will ship you a box and send you a postage-paid label for returning the device.
The time it takes to repair will vary by model and issue. If they can’t fix it, you get a new one!
If your modem is no longer under warranty, you can still contact Arris for help. However, you will have to pay the $39.99 fee for this service. The worst-case scenario is that your modem is irreparable. You can purchase a new one on Amazon for around $99.
Reason #5: Cables Are Worn
Just like old hardware, worn cables are a sign of trouble. If your cables are frayed, you need to replace them- pronto! In fact, this is a general rule that you should always have spare cables on hand in case something like this occurs.
Wear and tear are normal; however, if your NYC apartment is plagued by rats (as mine one was- EEK) or your dog is going through a chewing phase, this can speed along the process.
The general lifespan of a cable is around 20 years when maintained properly.
How to Fix This
First, check all of your cables for signs of wear- power cords, ethernet cables, and everything in between. Also, make sure that each one is securely connected to both the modem and an outlet.
Purchase replacement cables if you notice any signs of damage. They can typically be found on Amazon or via the Arris website for less than $20.
Why is my ARRIS modem slow?
Your Arris modem is probably showcasing slow speeds due to high interference. The more devices on the same network at a time, the more the connection needs to be shared.Larger homes with more family members typically require multiple modems to power everyone’s device.If your device is far away from your modem, you may also be experiencing slower than normal internet speeds. A WiFi extender can help alleviate this.
Why can’t I connect to the ARRIS router ‘Settings’ page?
The ‘Settings’ page on your Arris router is unavailable to you because there is firmware preventing foreign devices from connecting to it.You will have to disable the firewall and allow for the router to recognize your device. This is especially true if you’re attempting to access this page using a new phone or alternate method.
How do I change the SSID and password from 192.168. 100.1 on my ARRIS modem?
First, connect your device to the router/modem using an ethernet cable or through WiFi.Then, log into the router management interface using these steps:
- Go to an internet browser on your computer and type 192.168.100.1 or http://192.168.100.1 and press ‘Enter.’
- You will now see a login screen; Enter the login username and password to continue.
- Note: Default login credentials can be found on your router box.
- You will now be logged in to the router management interface.
Now, to change your SSID and password, follow these steps:
- Once logged in, click on ‘Wireless.’
- Your current SSID will be shown next to your Network Name (SSID) and your WiFi password (next to WPA Passphrase).
- You can change both the SSID and your WiFi password by entering your desired credentials.
To Sum It Up
We’ve all been there- your WiFi connection is spotty, and the Arris modem keeps resetting.
Sometimes, it can be a quick fix like an unsolicited ISP ‘Factory Reset’ explanation or updating to newer firmware (depending on when you purchased your device).
Other times, this could signal that it’s time for something new. Contact Arris Customer Service if you’re in need of tech support or simply have run out of troubleshooting ideas!
Emily is a copywriter with over five years of experience in crafting content for the home renovation and remodeling industry. She loves house projects, whether it be painting a room or tweaking small design elements to transform a space. Her favorite aesthetic is french modern because of its clean lines and airy feeling! When not writing, Emily loves to travel and check out architectural details all over the world.
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